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How we support you

NSK’s Support Policy

We at Nihon Seizuki Kogyo Co., Ltd. have a complete Support Center to meet every question, every inquiry, and every need of our customers. NSK takes pride in putting more emphasis on the after-sale follow-up than anything else. As a principle that we abide by, there is no reason to create more customers when the existing ones are not only just satisfied, but genuinly happy with their purchase.

The foundation of our support system is not to make every customer join, but only the ones that would like to. The reasoning for this is not to forcibly make every customer pay an extra support fee, but to provide professional, technical assistance to grow together.

The first year of support for every customer is completely free. From the second year onwards, the customer has the choice to enter into a yearly warranty system for extended support.

Also, in times of trouble, NSK provides on the spot, house calls to our customers if need be. We provide phone support in the same way with the first year being free of charge, and any support afterwards being conducting within a yearly support contract or on-the-spot charges applied.